A username or recovery request was submitted by a talent user, but no email has been received.
If an email has not been received after a reasonable amount of time, and the message has not been filtered out as spam or junk mail, there are three potential causes of this issue:
- Two talent users have the same email address set as their primary email address on the Avionté Web Platform in Admin > Talent module settings. In this case, no recovery message is sent. This is a security measure that prevents information being sent to unauthorized users
- No email address has been entered for this talent user.
- There is no Web Login User associated with the email address.
Talent users who experience this problem should contact a recruiter with the staffing agency and ask to verify their account information. This will help to ensure that the correct email address has been entered into the system.